Returns Policy
At Aym, we want you to be completely satisfied with your purchase. While we offer a return policy for our ready-to-wear items, we regret that we are unable to accept returns for custom pieces due to their uniquely tailored and personalized nature.
Return Policy for Ready to wear
Conditions for Returns: To be eligible for a return, the item must be unworn, in its original condition, and with all tags attached. Please notify us of your intent to return an item within 7 days of receiving it via WhatsApp or email. For sale items, this notification period is reduced to 3 days.
Return Process:
Contact Us: Reach out to us via WhatsApp or email to inform us of your intention to return the item. Please provide your order number and details of the item you wish to return.
Return Approval: We will review your request and provide you with a return approval confirmation.
Return Policy for Custom Orders
Due to the personalized nature of custom orders, we regret that we are unable to accept returns for these items.
We are committed to crafting each custom order with the utmost attention to detail and quality to ensure it aligns perfectly with your vision. Therefore, we encourage you to review and confirm all specifications and details before placing your custom order.
If you have any questions or concerns about your custom order, please don't hesitate to reach out to us via WhatsApp or email. Our dedicated team is here to assist you and ensure that your custom piece meets or exceeds your expectations.
Refunds:
Please note that we do not offer refunds for returned items. However, we are happy to offer you store credit or an exchange for eligible items. **Additional Information:** - All return requests are subject to approval based on the condition of the item. - Once we receive your returned item and confirm its eligibility, we will process your store credit or exchange. - Sale items are final and cannot be returned or exchanged unless they arrive damaged or defective. Thank you for choosing Aym. If you have any questions or need further assistance, please don't hesitate to contact us via WhatsApp or email.